A frank buyer’s guide with transparent pricing, red flags, and what realistic results actually look like.
You’ve decided your Kent business needs SEO. You know your competitors are showing up on Google and you’re not. You’ve maybe tried a bit of DIY optimization, but you’re a plumber (or solicitor, or accountant)—not an SEO expert.
So you start searching for “SEO company in Kent” and you’re immediately overwhelmed.
Every agency promises page 1 rankings. Every website has glowing testimonials. Everyone claims to be “award-winning” or “the leading SEO agency in Kent.” Prices range from £200/month to £3,000/month and you have no idea what the difference is—or whether any of them can actually deliver results.
Here’s the uncomfortable truth: most Kent businesses hire the wrong SEO company. Not because they’re unlucky, but because they don’t know what questions to ask, what red flags to watch for, or what realistic results even look like.
This guide fixes that. You’ll learn how to spot the cowboys, what Kent SEO actually costs (and what you should get at each price point), the questions that separate legitimate agencies from chancers, and what success realistically looks like after 3, 6, and 12 months.
No fluff. No jargon. Just the honest evaluation criteria that’ll help you make a smart decision.
Why Most Kent Businesses Hire the Wrong SEO Company
Let’s start with empathy: choosing an SEO company is genuinely difficult, even for smart business owners.
You’re being asked to evaluate a service you don’t fully understand, commit to a 6-12 month contract, and pay hundreds or thousands of pounds per month for work you can’t directly observe. It’s like hiring a builder to work on your house while you’re on holiday—you won’t know if they’ve done a good job until months later.
Here’s what typically goes wrong:
They fall for guarantees. “We’ll get you to page 1 in 90 days or your money back!” sounds reassuring. In reality, no legitimate agency can guarantee rankings—Google’s algorithm changes constantly and they don’t control it. Anyone promising guaranteed results is either lying or using tactics that’ll get you penalized.
They pick the cheapest option. A Canterbury retailer pays £250/month for “comprehensive SEO” and wonders why nothing happens. Turns out the agency is just running automated software and sending generic monthly reports. Real SEO requires skilled human labor—you can’t get it for £250/month any more than you can get a qualified electrician for £15/hour.
They choose based on slick sales pitches, not track record. The agency with the best website and the smoothest sales call isn’t necessarily the one that delivers results. Some of the best SEO work in Kent comes from small teams with mediocre websites—because they’re spending their time on client work, not their own marketing.
They don’t understand what they’re buying. “We’ll optimize your meta tags and build 50 backlinks” sounds impressive if you don’t know what those things mean or whether they’re valuable. Most business owners can’t evaluate technical deliverables, so they judge based on volume (“50 backlinks must be good!”) rather than quality.
They expect immediate results. SEO isn’t Google Ads. You can’t turn it on and get leads tomorrow. It takes 3-6 months to see meaningful movement, and 9-12 months to see substantial ROI. Anyone promising overnight results is selling you something else (probably Google Ads with an “SEO” label).
The good news? Once you know what to look for, the cowboys become obvious.
Red Flags to Spot Immediately
These are the warning signs that should make you walk away from an SEO company—no matter how good their pitch sounds.
1. Guaranteed Rankings or Timeframes
What they say:
“We guarantee page 1 for ‘solicitor in Kent’ within 3 months or you don’t pay.”
Why it’s a red flag:
Google’s algorithm is a black box that changes constantly. No one can guarantee rankings. Legitimate agencies talk about improving visibility, increasing traffic, and driving leads—not guaranteeing specific positions by specific dates.
What they’re actually doing:
Either using black-hat tactics that’ll get you penalized eventually, or they’re planning to switch your keywords to easier terms (“solicitor in obscure Kent village with 10 searches per month”) and claim success.
2. Incredibly Cheap Pricing (Under £400/Month for Local SEO)
What they say:
“Full SEO service for just £199/month!”
Why it’s a red flag:
Real SEO requires research, strategy, content creation, technical fixes, and link building. That’s skilled labor. If an agency is charging £200/month, they’re either:
- Running automated tools with no human oversight
- Outsourcing to the cheapest offshore labor with no quality control
- Not actually doing SEO (just basic website maintenance)
- Planning to upsell you constantly for anything meaningful
The math doesn’t work: Even at junior-level rates, 10 hours of SEO work costs £300-500. Agencies charging £200/month aren’t giving you 10 hours—they’re giving you 2-3 hours of low-quality work.
3. Vague, Jargon-Heavy Explanations
What they say:
“We use advanced algorithmic synergies and proprietary AI to leverage semantic indexing for maximum SERP domination.”
Why it’s a red flag:
SEO isn’t magic. Good agencies can explain their process in plain English. If they’re hiding behind jargon, it’s usually because their actual process is either embarrassingly simple or completely made up.
What to expect instead:
“We’ll start with technical fixes—making sure Google can crawl your site properly. Then we’ll create content around the services you offer and the areas you serve. We’ll build citations on local directories and earn links from relevant Kent websites. We’ll track your rankings and traffic monthly.”
See? Simple. Clear. No buzzwords.
4. No Access to Your Analytics or Search Console
What they say:
“We’ll send you monthly reports—you don’t need direct access.”
Why it’s a red flag:
Your data is YOUR data. Any agency that won’t give you direct access to Google Analytics, Search Console, and any tools they use is hiding something. Either their numbers don’t add up, or they’re inflating results, or they want to make it hard for you to leave.
What legitimate agencies do:
Give you admin access to everything from day one. They send reports, but you can also log in and check progress whenever you want.
5. Link Schemes and “Private Networks”
What they say:
“We have exclusive access to a private blog network with high-authority sites. We’ll get you 50 links in 30 days.”
Why it’s a red flag:
Google explicitly penalizes link schemes. If an agency is buying links, using PBNs (private blog networks), or promising huge numbers of links quickly, they’re violating Google’s guidelines. When Google catches up (and they will), your site gets penalized or de-indexed.
What legitimate link building looks like:
Earning links through good content, digital PR, local partnerships, and outreach. It’s slow. You might get 3-5 quality links per month, not 50. But those links are safe and valuable.
6. Auto-Renewal Contracts with No Exit Clause
What they say:
“12-month contract, auto-renews unless you give 90 days notice.”
Why it’s a red flag:
This traps you. If the agency isn’t delivering results after 6 months, you’re stuck paying for another 6 before you can escape. Legitimate agencies are confident enough to offer reasonable exit terms.
What’s fair:
3-month minimum (SEO needs time), then rolling monthly with 30-60 days notice. Some agencies do 6-month minimums for local SEO—that’s acceptable if their deliverables justify it.
7. They Retain Ownership of Content and Links
What they say:
Buried in the contract: “All content and backlinks created remain property of [Agency Name]. Upon termination, content and links will be removed.”
Why it’s a red flag:
You’re paying for the work. You should own it. Some agencies hold your content hostage so you can’t leave—if you cancel, they delete all the blog posts they wrote and remove any links they built.
What’s fair:
You own everything created for your business. Content stays on your site. Links aren’t removed (though naturally, if they built links to guest posts they wrote, those posts might come down—but links to YOUR site should stay).
8. They Can’t Show You Local Case Studies
What they say:
“We’ve worked with hundreds of businesses!” (But all their case studies are from London e-commerce sites or US clients.)
Why it’s a red flag:
Kent SEO is different from London SEO. Local SEO is different from e-commerce SEO. If they can’t show you results from Kent businesses in your industry (or similar industries), they’re unproven in your market.
What to ask:
“Can you share 2-3 case studies from Kent businesses? Ideally in my industry or serving a local market?”
What Kent SEO Actually Costs (And What You Get at Each Price Point)
Pricing is where most confusion happens. Here’s the honest breakdown of what Kent businesses actually pay, and what you should expect to receive at each level.
Budget Tier: £400-£700/Month
Who this works for:
New businesses, very local service areas (single town), low-competition industries, businesses that just need GBP optimization and basic local SEO.
What you should get:
- Google Business Profile optimization and monthly posts
- Basic on-page SEO (meta tags, heading structure)
- 5-10 local citations per month
- Review generation support
- Monthly ranking and traffic report
- 1-2 blog posts per month (400-600 words)
What you won’t get:
- Aggressive link building
- Comprehensive content strategy
- Technical SEO fixes beyond the basics
- Dedicated account manager (you’ll likely deal with different people)
Red flag at this price:
If they’re promising 50 backlinks, 10 articles, and page 1 rankings in 90 days, they’re cutting corners somewhere.
Mid-Tier: £800-£1,500/Month
Who this works for:
Established local businesses, multi-location coverage (e.g., serving Maidstone, Canterbury, Tunbridge Wells), moderate competition (tradespeople, retail, local services).
What you should get:
- Everything in Budget tier, plus:
- 2-4 high-quality blog posts/service pages per month (800-1,200 words)
- 3-5 quality backlinks per month (through outreach, PR, local partnerships)
- Technical SEO audits and fixes
- Competitor analysis
- Conversion rate optimization suggestions
- Bi-weekly or monthly check-in calls
- Detailed reporting with traffic, rankings, and conversions
What you won’t get:
- National-level SEO campaigns
- Dedicated full-time account manager
- Same-day support (expect 24-48 hour response times)
This is the sweet spot for most Kent SMBs. You’re getting hands-on work from experienced people without paying for enterprise-level service.
Premium Tier: £1,500-£3,000/Month
Who this works for:
Competitive industries (solicitors, accountants, HVAC, established retailers), businesses with significant revenue at stake, multi-location businesses, companies that need comprehensive digital marketing (not just SEO).
What you should get:
- Everything in Mid-Tier, plus:
- 6-10 pieces of content per month (mix of blog posts, service pages, guides)
- 8-15 high-quality backlinks per month
- Advanced technical SEO (Core Web Vitals, schema markup, site speed optimization)
- Dedicated account manager
- Weekly reporting and check-ins
- A/B testing and conversion optimization
- Integration with PPC, social media, email marketing
What justifies this price:
More hours, more expertise, faster results. If ranking for “solicitor in Maidstone” could bring you £50,000+ in annual revenue, paying £2,000/month is a smart investment.
What You Should Never Pay For
Regardless of tier, you should NEVER pay separately for:
- “Setup fees” beyond one reasonable onboarding charge (£200-500 max)
- “Rush fees” for work they promised in the original scope
- Access to your own data or reports
- Tools like Google Analytics or Search Console
- Basic communication (calls, emails)
The Questions You Must Ask (Organized by Category)
Here’s how to evaluate agencies on a discovery call. These questions aren’t confrontational—they’re professional and show you’ve done your homework.
Questions About Their Process
1. Can you walk me through your first 90 days with a new client?
Listen for: Structured process (audit → strategy → implementation). Red flag: Vague answers like “We start optimizing right away.”
2. Who specifically will be working on my account?
Listen for: Names, roles, experience levels. Red flag: “Our team of experts” (no names).
3. How do you prioritize what to work on first?
Listen for: Data-driven approach (fix biggest technical issues first, then target quick wins). Red flag: “We do everything at once.”
4. Do you do the work in-house or outsource any of it?
Listen for: Honest answer. Some outsourcing is fine (e.g., specialist content writers), but core strategy should be in-house. Red flag: Evasive or overly defensive.
5. What happens if we’re not seeing results after 6 months?
Listen for: “We review the strategy, adjust based on data, and keep working.” Red flag: “That won’t happen” or “You’d need to extend your contract.”
Questions About Reporting & Transparency
6. What does your monthly report look like? Can I see a sample?
Listen for: Willingness to show you. Good reports include rankings, traffic, conversions, and work completed. Red flag: “We can’t share client data” (they can anonymize it).
7. How often will we have calls or check-ins?
Listen for: Monthly minimum for budget tier, bi-weekly for mid-tier, weekly for premium. Red flag: “We’ll reach out if there’s an issue.”
8. Will I have direct access to Google Analytics and Search Console?
Listen for: “Absolutely, we’ll set up your access in week one.” Red flag: “You don’t need access—we’ll send reports.”
9. How do you track ROI, not just rankings?
Listen for: Conversion tracking, call tracking, lead attribution. Red flag: “Rankings are the key metric.”
Questions About Their Track Record
10. Can you share 2-3 case studies from Kent businesses?
Listen for: Specific examples with timeframes and results. Red flag: “We’ve worked with hundreds of clients” but no specifics.
11. What industries do you have the most experience with?
Listen for: Relevant experience (local services, trades, retail). Red flag: “We work with everyone” (generalists often lack depth).
12. Can I speak to a current client as a reference?
Listen for: “Yes, let me connect you.” Red flag: “Our clients value privacy” (legitimate concern, but they should have at least one willing reference).
13. What’s your client retention rate?
Listen for: 70%+ is good for SEO. Red flag: “We don’t track that” or very low retention.
14. Have you ever had a client’s site penalized or de-indexed?
Listen for: Honest answer. If they’ve been in business long enough, they’ve probably had one issue. What matters is how they handled it. Red flag: “Never” (probably lying) or “Yes, but it was the client’s fault” (deflecting responsibility).
Questions About Contracts & Money
15. What’s your minimum contract length?
Listen for: 3-6 months is reasonable. Red flag: 12+ months with no exit clause.
16. What’s included in your pricing—and what costs extra?
Listen for: Clear breakdown. Red flag: Base price is low but everything meaningful is an add-on.
17. If I’m not happy, what’s the notice period?
Listen for: 30-60 days after the minimum term. Red flag: 90+ days or contract auto-renews.
18. Do I own the content and links you create, or do you?
Listen for: “You own everything.” Red flag: “It’s complicated” or they retain ownership.
How to Evaluate Their Case Studies & Portfolio
Most agencies show case studies. Not all case studies are created equal. Here’s how to read them critically.
What to Look For (Green Flags)
1. Starting position and realistic timeline
Good example: “Ranking on page 3 for ‘plumber Maidstone.’ After 8 months, ranking position 4 (page 1).”
Why it’s credible: Modest improvement over a reasonable timeframe.
2. Traffic AND conversion data
Good example: “Organic traffic increased from 200 to 850 visitors/month. Phone calls from organic search went from 5 to 28/month.”
Why it matters: Traffic means nothing if it doesn’t convert. Agencies that show leads/revenue understand what actually matters.
3. Industry and location relevance
Good example: “Kent-based electrician, serving Tunbridge Wells and Sevenoaks.”
Why it matters: This is directly comparable to your situation. A case study from a London e-commerce site proves nothing about their ability to help a Canterbury solicitor.
4. Transparency about what they did
Good example: “Fixed site speed issues (reduced load time from 4.2s to 1.8s), created 12 service-area pages, built 15 citations, earned 6 backlinks from local news sites and trade associations.”
Why it matters: You can evaluate whether the work justifies the results.
What to Ignore or Question (Red Flags)
1. Cherry-picked rankings
Red flag: “We got them to #1 for ’emergency plumber in West Malling!'”
Why it’s suspicious: That might get 5 searches per month. Show me rankings for competitive terms.
2. Vanity metrics without context
Red flag: “Increased social media followers by 300%!”
Why it’s irrelevant: Unless followers lead to sales, who cares? This is filler.
3. Before/after screenshots without dates
Red flag: Ranking screenshot showing #1, but no date stamp.
Why it’s suspicious: Could be a temporary spike, or from years ago, or manipulated.
4. No mention of timeline or what changed
Red flag: “Traffic increased 500%.”
Why it’s incomplete: Over what period? From what baseline? What did you actually do?
The Question to Ask
“Can you walk me through this case study and explain what you did in months 1, 3, 6, and 12? What were the biggest challenges and how did you overcome them?”
If they can’t answer in detail, it might not be their work (could be white-labeled or exaggerated).
What Realistic Results Look Like in Kent
SEO is not a light switch. Here’s what you should actually expect at different stages.
After 3 Months
What’s happening behind the scenes:
Technical fixes implemented, Google Business Profile optimized, initial content published, citations being built.
What you’ll see:
- Small improvements in Google Business Profile visibility (impressions up 20-40%)
- Your site ranking for a few long-tail, low-competition keywords
- Maybe 1-2 keywords moving from page 3 to page 2
- Modest traffic increase (10-30% if starting from a low base)
What you WON’T see:
- Page 1 rankings for competitive terms
- Significant lead volume increase
- Immediate ROI
This is normal. Google needs time to crawl, index, and trust your site. If an agency promises dramatic results in 90 days, they’re either targeting incredibly easy keywords or they’re lying.
After 6 Months
What’s happening:
Content strategy in full swing, backlinks accumulating, site authority growing, Google trusting your site more.
What you’ll see:
- 3-5 keywords on page 1 (likely a mix of branded terms and long-tail service keywords)
- 50-100% traffic increase from organic search (if you had a baseline to start from)
- GBP showing in Map Pack for some relevant searches
- Increase in organic leads (calls, form fills)—maybe 20-40% more than when you started
What you MIGHT see:
- First page ranking for a moderately competitive local term (“plumber Maidstone”)
- Noticeable uptick in organic enquiries
This is where SEO starts paying off. You’re not yet dominating, but you’re visible.
After 12 Months
What’s happening:
Compound effect of consistent work—lots of quality content, solid backlink profile, strong local signals, Google sees you as an authority.
What you’ll see:
- 10-15+ keywords on page 1
- 150-250% traffic increase from month 0
- Regular Map Pack appearances for your core services and areas
- Organic leads are a significant portion of new business (maybe 30-50% of total leads)
- ROI positive (you’re making more from SEO-generated leads than you’re paying for SEO)
What you MIGHT see:
- #1 rankings for a few competitive local terms
- Consistent leads without having to rely on paid ads
This is SEO maturity. You’re reaping the benefits of long-term investment.
Kent-Specific Context
Competition varies wildly by industry and location:
Lower competition (6-9 month timeline to strong results):
- Tradespeople in smaller Kent towns (Paddock Wood, Borough Green)
- Niche services (asbestos removal, chimney sweeping)
- B2B services (commercial cleaning, IT support)
Moderate competition (9-12 month timeline):
- Tradespeople in larger towns (Maidstone, Tunbridge Wells)
- Retail, hospitality, local services
- Healthcare (dentists, physios)
Higher competition (12-18+ month timeline):
- Solicitors, accountants, estate agents
- HVAC, roofing, electrical in competitive areas
- Any “near me” service in Canterbury or Maidstone town centers
Set your expectations accordingly. If you’re a Maidstone solicitor and an agency promises page 1 for “solicitor Maidstone” in 6 months, they’re either incredibly good or setting you up for disappointment.
When NOT to Hire an SEO Company
This might be the most valuable section in this guide. Sometimes, the smart decision is to wait.
You Probably Don’t Need SEO (Yet) If:
1. Your business is brand new (under 6 months old)
Focus on product-market fit, getting your first customers through referrals, and building your service. Invest in SEO once you have proof people want what you’re selling.
2. Your website is unsalvageable
If your site is built on an outdated platform, has major technical issues, or genuinely needs rebuilding, fix that first. Trying to do SEO on a broken foundation is throwing money away.
3. You’re not getting referrals or repeat business
If your existing customers aren’t happy enough to recommend you, more visibility will just expose your service problems faster. Fix retention and satisfaction before chasing new leads through SEO.
4. You can’t commit 6+ months
SEO is a long-term investment. If you need leads next week, buy Google Ads. If you might pivot your business model in 3 months, SEO isn’t the right channel yet.
5. Your realistic budget is under £400/month and you’re in a competitive industry
A Canterbury solicitor can’t compete on a £300/month budget. You’ll just waste money on insufficient effort. Either increase your budget or try a different channel.
What to Do Instead
If you’re not ready for an agency:
- Optimize your Google Business Profile yourself (it’s free and high-impact)
- Focus on getting reviews from happy customers
- Create a decent website (doesn’t need to be fancy, just functional)
- Network locally and build referral partnerships
- Consider Google Ads for immediate lead generation while you build organically
If you have budget constraints:
- Hire an SEO consultant for a one-off audit and strategy (£500-£1,500), then implement it yourself or with a junior in-house person
- Use that budget for Google Ads and conversion optimization instead
- Focus on just Google Business Profile and citations—you can do a lot of local SEO without a full agency
There’s no shame in saying “not yet.” Good agencies will respect that and might even suggest you hold off until you’re genuinely ready.
Your 30-Day Evaluation Checklist
You’ve hired an agency. Here’s what should happen in the first month—use this to gauge whether they’re serious or coasting.
Week 1: Onboarding & Access
✅ Kick-off call scheduled and completed
✅ You receive access to Google Analytics, Search Console, and any tools they use
✅ They request access to your website backend (or hosting, if needed for technical work)
✅ They send a clear outline of what happens in month 1
Red flag: No communication, or they delay giving you access to analytics.
Week 2-3: Audit & Strategy
✅ Technical SEO audit delivered (identifying site speed, crawl errors, mobile issues, schema gaps)
✅ Keyword research presented (what you should target and why)
✅ Competitor analysis shared (who’s ranking and what they’re doing)
✅ Clear monthly plan: what content will be created, what technical fixes prioritized, what citations built
Red flag: Generic audit that looks like a template, or no audit at all—just “we’re optimizing.”
Week 3-4: Initial Work Begins
✅ At least one piece of content in draft or published
✅ GBP optimized (if that’s in scope)
✅ Initial technical fixes implemented (low-hanging fruit like meta tags, broken links)
✅ Citation building started
Red flag: No visible work, just “we’re setting things up behind the scenes.”
End of Month 1: First Report
✅ Baseline report showing starting position (rankings, traffic, GBP performance)
✅ Summary of work completed in month 1
✅ Plan for month 2
✅ Check-in call to review progress and answer questions
Red flag: Generic report with no specifics about YOUR business, or no report at all.
The 5 Non-Negotiables
If you take nothing else from this guide, remember these five essentials:
1. Transparency is non-negotiable
You should have direct access to all your data, understand what they’re doing each month, and be able to ask questions without feeling stupid.
2. Realistic timelines or walk away
If they promise page 1 in 90 days for a competitive term, they’re lying. SEO takes 6-12 months to show meaningful results.
3. Track record in YOUR market
Case studies from Kent businesses (or similar local markets) matter more than vague claims about “hundreds of clients.”
4. You own your content and data
Everything created for your business should belong to you. If they retain ownership, you’re renting, not buying.
5. Fair contract terms
3-6 month minimum, then reasonable exit terms. If they won’t let you leave without a massive penalty, they don’t trust their own work.
What Makes Kent SEO Different from London SEO
This deserves a quick mention because it affects pricing and expectations.
Search volume is lower
“Plumber Maidstone” gets 200 searches/month. “Plumber Islington” gets 1,000. You don’t need the same level of aggressive SEO to compete in Kent.
Competition is lower (usually)
Fewer businesses are investing heavily in SEO outside London, which means you can achieve strong results with moderate budgets. A Canterbury business can often win with £800-£1,200/month where a London equivalent needs £2,000+.
Local matters more
Kent businesses serve defined geographic areas. You’re not trying to rank nationally—you’re dominating Tunbridge Wells and Sevenoaks. This focus makes SEO more efficient.
Pricing should reflect this
If a London agency is quoting you London prices for Kent work, you’re overpaying. Kent agencies (or agencies experienced in Kent) understand the local landscape and price accordingly.
Final Thoughts: Choose Based on Fit, Not Flash
The best SEO company for your Kent business isn’t necessarily the one with the slickest website or the smoothest sales pitch.
It’s the one that:
- Asks good questions about your business and goals
- Explains their process in plain English
- Shows relevant case studies with realistic results
- Offers transparent pricing and fair contract terms
- Makes you feel like a partner, not just another retainer
Trust your gut. If something feels off—they’re evasive, overly salesy, making promises that sound too good—walk away. There are good agencies in Kent. You don’t have to settle for cowboys.
And remember: SEO is a long-term investment. The agency that promises overnight results will disappoint you. The one that sets realistic expectations and delivers consistent progress will make you money.
Related resources:
- Local SEO Cost: What UK Businesses Should Actually Pay
- Local SEO vs Traditional SEO: What’s the Difference?
- Google Business Profile Optimization Checklist
Need an honest evaluation of your current SEO setup? We offer free, no-obligation audits for Kent businesses. No sales pressure—just a frank assessment of where you are and what needs to happen next. Get in touch.
